Accessible Taxi Service
Halifax Regional Municipality supports an accessible taxi service, Extra Care Taxi. Extra Care Taxi operates vehicles 24 hours a day, 7 days a week across the municipality. Passengers pay the standard taxi rate for trips.
Bookings can be made by phone at 902.334.0334, online, or through the Extra Care Taxi App, found at the Google Play store or the Apple Store.
In March 2022, Regional Council approved a staff recommendation to grant a three-year contract to Extra Care Taxi. The municipality provides funding to Extra Care Taxi to support the extra cost of accessible service. Extra Care Taxi is part of SeniorsTransit. For more info visit www.SeniorsTransit.com
The municipality’s support for an accessible taxi service is based on:
- Feedback from residents and visitors citing the lack of accessible vehicles, making spontaneous trips a challenge.
- Feedback from service providers about the high costs of providing accessible taxi services.
- The municipality’s Accessibility Strategy, which mandates the creation of an inclusive environment for individuals with disabilities and acknowledges the need to create accessibility for all, regardless of ability.
FAQ'S
- What is Extra Care Taxi?
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Extra Care Taxi, a newly created division of SeniorsTransit Inc., is a new service that provides accessible taxi service in HRM, in partnership with the Halifax Regional Municipality.
In March 2022, Regional Council unanimously approved a staff recommendation to grant a three-year contract to SeniorsTransit Inc. to provide an accessible taxi service for passengers who are unable to use conventional taxis.
Extra Care Taxi operates 24 hours a day, seven days a week, throughout the municipality.
To learn more about SeniorsTransit Inc. and Extra Care Taxi, visit www.SeniorsTransit.com
- Why was there a need for more accessible taxis?
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The availability of accessible taxis was an ongoing issue, particularly for residents who were unable to use non-accessible vehicles. Past efforts to grow accessible taxi services in Halifax had been unsuccessful, largely due to the high cost of providing these services.
- What areas do Extra Care Taxi service?
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Extra Care Taxi is currently operating 4 hours a day, seven days a week, throughout the Halifax region, including in rural areas within the municipality.
- How do I book an accessible taxi?
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Bookings can be made by phone at 902-334-0334, online through the Extra Care Taxi Web Booker Page, or through the Extra Care Taxi App
- How much will an accessible taxi cost?
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Passengers pay the standard taxi rate for their trips. Passengers may pay by cash, on account, or via a debit or credit card. The municipality provides ongoing funding to Extra Care Taxi to support the high costs of offering an accessible taxi service.